1. What is bespoke apparel?

Bespoke apparel refers to clothing that is custom-made to the specifications of the customer. This includes design, fabric selection, measurements, and any other personalized details.

2. What are the steps involved in developing a custom apparel product?

• Concept & Design: Collaborating on design elements, fabric choices, and garment features.
• Sampling: 2-3  prototypes per style are created to test the design, fit, and quality.
• Production: Once the final sample is approved, full production is initiated.
• Quality Control: Ensuring that the final product meets the desired specifications.
• Delivery: Shipping the finished product to the customer.

3. How long does it take to produce a custom apparel order?

Production time varies depending on the complexity of the design and order size. Typically, it can range from 4 to 8 weeks, with some orders taking longer based on the level of customization and fabric availability.

4. Can I see a sample of the custom design before committing to production?

Yes, we provide a sample or prototype before finalising the order to ensure that the design and fit meet your expectations.

5. What types of fabrics and materials can be used for bespoke apparel?

The choice of fabric depends on the type of garment you want to create. We offer a wide range of fabrics, including cotton, synthetic materials, and blends. Specific fabric options can be discussed during the design process.

6. Do you offer embroidery or printing services for customisation?

Yes, we offer a variety of customization options, including embroidery, screen printing, heat transfers, direct to film and sublimation printing, depending on your design requirements.

7. What is the minimum order quantity (MOQ) for bespoke apparel?

Our minimum order quantity typically ranges from 50 to 100 pieces, but this can vary depending on the type of garment and the level of customization.

8. What are your payment terms for custom apparel orders?

Our standard payment terms are 70% advance payment to begin production, with the remaining 30% due upon completion and readiness to ship. Customised orders may require a higher deposit, depending on the complexity.

9. Can I request changes to the design after the sample is made?

Yes, adjustments can be made to the design during the sampling stage. We offer a maximum 3 prototypes with changes. However, once the final design is approved and production begins, changes may not be possible without incurring additional costs.

10. What happens if the final product doesn’t meet my expectations?

We strive to ensure customer satisfaction. If there are issues with the product quality, fit, or design that doesn’t match the approved final sample, we work with you to address the concerns, including offering adjustments or reworking the product as necessary.

11. How do I know which size will fit me best?

During the design phase, we provide guidance on measurements and size charts. You may also provide us with your exact measurements to ensure a perfect fit.

12. Are there any design restrictions for custom apparel?

We aim to accommodate a wide range of design ideas, but certain printing methods, fabric choices, or garment styles may have limitations. Our team can discuss any restrictions and offer alternatives if needed.

13. Can I order custom apparel for a specific event or occasion?

Yes, we specialise in creating custom apparel for events such as corporate giveaways, team uniforms and more. Just let us know the details, and we’ll tailor the design to fit your needs.

14. What is your policy for defective or damaged products?

We have a quality assurance process in place, but if you receive defective or damaged goods, please notify us within 7 days. We’ll work to resolve the issue by offering a replacement or refund, depending on the situation.

15. How do you ensure the quality of custom garments?

We have our own product development team and we have a strict quality control process that includes checking fabric quality, stitching, and finishing details before shipping. We also use skilled artisans and advanced manufacturing techniques to guarantee premium results.